Several United Water customers have reported suspicious phone calls from people claiming to be company employees. The individuals making the calls tried to get personal information through soliciting donations or requesting payment for an overdue bill.
"A few customers have advised us that they received questionable calls," said Michael Pointing, general manager and vice president of the United Water New York Division on Friday.
In the first instance, an individual said he was requesting charitable contributions on behalf of United Water.
"This is not true," said Pointing. "If a customer receives a call of this nature, he should hang up and advise the local police department."
In the second incident, a customer received a call requesting payment for an overdue bill.
"Our representatives do not make personal phone calls to request payment," said Pointing. "We do make automated reminder calls. However, if a customer receives a phone call from an individual requesting payment, he should hang up and advise both our customer service center at 845-623-1500 as well as the local police department."
Pointing also said that customers should closely examine the identification of anyone who comes to their home claiming to be from the water company. United Water employees wear uniforms and I.D. badges with the company name and logo. The badge includes the employee's color photograph, name, job title and date the badge was issued. Customers can also look for a white United Water vehicle which prominently features the logo.
